Terms of service

 

Welcome to aldoshoesf.shop.

These Terms of Service (“Terms”) govern your access to and use of the aldoshoesf.shop website, online store, products, services, and related features.

Throughout these Terms, “we”, “us”, and “our” refer to aldoshoesf.shop, and “you” and “your” refer to any visitor, customer, or person using our website or purchasing products from us.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before using our website.

Nothing in these Terms is intended to exclude, restrict, or limit any rights that you have under applicable United Kingdom consumer law.

1. About Our Online Store

aldoshoesf.shop operates an online retail store through the Shopify ecommerce platform.

Our customer service contact email is:

info@aldoshoesf.shop

Shopify provides the ecommerce technology that enables us to display products, process orders, and provide online shopping functionality.

Your purchase of products from aldoshoesf.shop is a transaction between you and aldoshoesf.shop, subject to these Terms and applicable law.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract;

• The information you provide is accurate and complete;

• You will use the website only for lawful purposes; and

• You will comply with these Terms and applicable laws.

If you are under the age at which you can legally enter into a binding contract, you should use our services only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, specifications, availability, and other information displayed on our website are accurate.

However, the appearance of products may vary slightly from photographs displayed online due to factors such as:

• Screen settings;

• Device displays;

• Lighting;

• Manufacturing variations; and

• Product updates.

Such minor differences do not affect your statutory rights where a product is faulty, materially different from its description, or otherwise fails to comply with applicable consumer law.

All products are subject to availability.

We may update product information or discontinue products from time to time.

4. Prices

Product prices are displayed on the website before you place your order.

Any applicable delivery charges, taxes, or other charges that we are required to disclose will be shown or calculated during checkout where applicable.

We take reasonable steps to ensure that prices are accurate.

If we discover a clear pricing error before accepting your order, we will contact you and give you the opportunity to purchase the product at the correct price or cancel the affected order.

We will not charge you a higher price without informing you and obtaining any agreement required by law.

5. Placing an Order

You may place an order by following the checkout process on our website.

Before submitting your order, you are responsible for reviewing:

• The products selected;

• Quantities;

• Sizes or variations;

• Shipping information;

• Billing information;

• Contact information; and

• The total amount payable.

By submitting an order, you are making an offer to purchase the products in your order.

After you submit your order, you may receive an electronic acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

A binding contract for the sale of products is formed when we accept your order, normally by confirming acceptance or dispatching the products, unless applicable law provides otherwise.

6. Order Acceptance and Cancellation by Us

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including where:

• A product is unavailable;

• Payment cannot be authorised;

• There is an obvious pricing or product information error;

• We reasonably suspect fraud or unauthorised activity;

• The order violates applicable law; or

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount due for the cancelled order to the original payment method.

Nothing in this section affects your statutory consumer rights.

7. Payment

You must provide valid payment information when placing an order.

Available payment methods will be displayed during checkout.

Payments may be processed by Shopify, Shopify Payments, card networks, banks, digital payment providers, or other third-party payment processors.

By providing payment information, you confirm that you are authorised to use the selected payment method.

We may perform or permit reasonable fraud-prevention and payment verification checks.

We do not guarantee that every payment method will be available at all times.

8. Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information.

You should promptly update relevant information where necessary, including your:

• Email address;

• Billing address;

• Shipping address; and

• Other information required to complete your transaction.

You are responsible for reviewing the information provided before submitting an order.

If you notice an error after placing an order, please contact us promptly at:

info@aldoshoesf.shop

9. Delivery

Orders will be delivered according to the shipping options and estimated delivery information made available through our website and Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree to a guaranteed delivery date.

We will take reasonable steps to deliver your order within the agreed or legally required timeframe.

If a delivery is materially delayed, you may have additional rights under applicable UK consumer law.

You are responsible for providing an accurate and complete delivery address.

Please contact us promptly if you discover an error in your delivery information.

10. Risk and Ownership

Where applicable under UK consumer law, risk in goods generally passes to you when the goods come into your physical possession or the physical possession of a person identified by you to receive them.

Where you independently arrange for a carrier that was not offered by us, different rules may apply.

Ownership of products passes in accordance with applicable law and once any required payment has been received.

11. Your Right to Cancel an Online Order

Consumers purchasing online in the United Kingdom generally have statutory cancellation rights under applicable consumer legislation.

For eligible purchases, you generally have 14 days from receiving the goods to notify us that you wish to cancel your purchase, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

For full details regarding cancellations, returns, return costs, and refunds, please review our Return and Refund Policy.

To request a cancellation or return, contact:

info@aldoshoesf.shop

Nothing in these Terms or our Return and Refund Policy limits any mandatory statutory rights.

12. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy and applicable UK consumer law.

Where you validly exercise your statutory cancellation rights, any refund due will be processed within the legally required timeframe.

We may withhold a refund for returned goods until we receive the goods or receive evidence that you have returned them, where permitted by law.

Please review our Return and Refund Policy for complete information.

13. Faulty, Damaged, or Misdescribed Products

Products supplied by us must comply with applicable UK consumer law.

Among other requirements, goods must generally be:

• Of satisfactory quality;

• Fit for their intended purpose where applicable; and

• As described.

If a product is faulty, damaged, misdescribed, or otherwise does not comply with your statutory rights, you may be entitled to remedies including a refund, repair, replacement, or price reduction depending on the circumstances and applicable law.

UK consumers may have a short-term right to reject qualifying faulty goods within 30 days, subject to the Consumer Rights Act 2015 and applicable conditions.

Please contact us at:

info@aldoshoesf.shop

Your statutory rights are not affected by these Terms.

14. Promotions and Discount Codes

From time to time, we may offer:

• Promotional discounts;

• Coupon codes;

• Special offers;

• Sale prices; or

• Other promotional arrangements.

Promotions may be subject to reasonable additional conditions disclosed at the time of the promotion.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;

• A discount code may be limited to one use per order;

• Promotions may have an expiry date;

• Certain products may be excluded; and

• Multiple promotional codes may not be combined.

Promotional conditions will not override your mandatory statutory rights.

15. Customer Accounts

Certain website features may allow you to create a customer account.

You are responsible for:

• Keeping your login information confidential;

• Using a secure password;

• Preventing unauthorised access to your account; and

• Informing us if you reasonably believe your account has been compromised.

We may restrict or suspend an account where reasonably necessary to protect customers, prevent fraud, comply with law, or protect our website.

16. Acceptable Use

You must not use our website or services:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe another person's intellectual property rights;

• To distribute malware, viruses, or harmful code;

• To interfere with the security or operation of the website;

• To attempt unauthorised access to systems or accounts;

• To collect personal information unlawfully;

• To impersonate another person;

• To submit false or misleading information;

• To place fraudulent orders; or

• To misuse our website in a way that causes unreasonable harm or disruption.

We may take reasonable action to protect our website and customers where these rules are violated.

17. Intellectual Property

Unless otherwise stated, the content made available on our website, including relevant:

• Text;

• Graphics;

• Website design;

• Layout;

• Images;

• Logos;

• Icons;

• Videos; and

• Other original website materials

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, republish, sell, commercially exploit, or modify protected website content without permission from the relevant rights holder, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

18. Reviews, Feedback, and User Content

Where our website allows customers to submit reviews, comments, photographs, or other content, you must ensure that your submission:

• Is truthful to the best of your knowledge;

• Does not violate applicable law;

• Does not infringe third-party rights;

• Is not threatening, defamatory, abusive, obscene, or discriminatory; and

• Does not contain malicious software or deceptive commercial content.

You retain ownership of intellectual property rights you have in your content.

By voluntarily submitting content for publication on our website, you grant us a non-exclusive, royalty-free licence to use, display, reproduce, and format that content to operate, promote, and improve our store, subject to applicable law and our Privacy Policy.

We may remove user content where we reasonably believe it violates these Terms or applicable law.

19. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Payment providers;

• Delivery providers;

• Social media platforms;

• Analytics services; and

• Other third-party websites.

Independent third parties operate their services under their own terms and privacy practices.

We are not responsible for the independent content or practices of third-party websites that we do not control.

This provision does not exclude responsibility that cannot legally be excluded.

20. Shopify

Our ecommerce store is hosted through Shopify.

Shopify provides technology and infrastructure that support our online store.

Your use of certain Shopify-provided features may also be subject to applicable Shopify terms and privacy notices.

The presence of Shopify technology on our website does not alter the contractual rights and obligations between you and aldoshoesf.shop relating to products purchased directly from us.

21. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and applicable UK privacy and data protection laws.

Our Privacy Policy explains:

• What information we collect;

• Why we process it;

• Our lawful bases for processing;

• When data may be shared;

• International data transfers;

• Data retention;

• Cookies and similar technologies; and

• Your privacy rights.

Privacy-related questions may be sent to:

info@aldoshoesf.shop

22. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be uninterrupted or completely free of technical problems.

We may temporarily suspend or restrict access where reasonably necessary for:

• Maintenance;

• Security;

• Technical improvements;

• System updates; or

• Circumstances outside our reasonable control.

Nothing in this section affects rights arising from a purchase contract already formed with you.

23. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by events outside our reasonable control to the extent permitted by law.

Such events may include significant:

• Transport disruption;

• Natural disasters;

• Government restrictions;

• Telecommunications failures;

• Industrial disputes;

• Public emergencies; or

• Other circumstances that we could not reasonably prevent.

If such an event significantly affects an order, we will take reasonable steps to communicate with you and minimise disruption.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

24. Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of rights that cannot lawfully be excluded under the Consumer Rights Act 2015; or

• Any other liability that cannot legally be excluded or limited.

We are responsible for reasonably foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill where applicable.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, except where applicable law provides otherwise.

If you are purchasing as a consumer, these Terms do not restrict your mandatory legal rights.

25. Business Use

Our online store is primarily intended for consumers purchasing products for personal use.

If you purchase products wholly or mainly for commercial, business, resale, or professional purposes, certain consumer protections may not apply.

Separate legal rules may apply to business transactions.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Applicable law;

• Our services;

• Our business operations;

• Technology;

• Website functionality; or

• Regulatory requirements.

Changes will apply prospectively from the date the updated Terms are published unless applicable law requires otherwise.

Changes to these Terms will not unfairly remove contractual rights that you have already acquired in relation to an existing purchase.

The current version will be published on our website with its latest update date.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Likewise, a delay in exercising a legal right does not automatically constitute a waiver of that right.

29. Entire Agreement

These Terms, together with policies expressly incorporated into them, including our:

• Privacy Policy;

• Return and Refund Policy; and

• Shipping Policy

form the applicable terms governing purchases and use of our store, subject always to mandatory consumer law.

Nothing in this section limits rights arising from representations or information that legally form part of your consumer contract.

30. Governing Law and Disputes

These Terms and contracts for purchases made through our website are governed by applicable United Kingdom law.

Where the laws of England and Wales govern a particular contract, those laws will apply subject to any mandatory consumer protections available to you in the part of the United Kingdom where you live.

If you are a consumer living in Scotland or Northern Ireland, you retain any rights you have under applicable law to bring proceedings before the courts in your home jurisdiction.

We encourage customers to contact us first if a problem arises so that we can attempt to resolve the matter fairly and efficiently.

Contact us at:

info@aldoshoesf.shop

Nothing in these Terms prevents you from exercising any right to seek a remedy through a court, regulator, alternative dispute resolution mechanism where applicable, or another legally available process.

31. Statutory Consumer Rights

Nothing contained in these Terms, our website, or any other store policy is intended to exclude or restrict statutory rights that cannot lawfully be excluded.

UK consumers benefit from protections under applicable consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any provision of these Terms conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement will take precedence.

32. Contact Information

If you have questions about these Terms of Service, an order, your consumer rights, or our services, please contact:

aldoshoesf.shop

Email: info@aldoshoesf.shop