Privacy policy

 

At aldoshoesf.shop, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how aldoshoesf.shop (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

This Privacy Policy is intended to comply with applicable United Kingdom data protection and privacy laws, including the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and applicable rules concerning electronic communications and cookies.

1. Who We Are

aldoshoesf.shop operates this online store and determines how and why personal data relating to our customers and website visitors is processed where we act as the data controller.

For privacy-related questions, requests, or concerns, please contact us at:

Email: info@aldoshoesf.shop

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data.

Identity and Contact Information

This may include:

  • Your name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number; and

  • Other contact information you provide.

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased;

  • Order number;

  • Order value;

  • Payment status;

  • Shipping method;

  • Delivery information;

  • Returns and refunds;

  • Purchase history; and

  • Communications relating to your order.

Payment Information

Payments may be processed by Shopify, payment gateways, banks, card networks, or other authorised payment service providers.

Depending on the payment method used, we may receive limited payment-related information, such as payment confirmation, payment type, billing information, or transaction identifiers.

Full payment card information may be handled directly by our payment service providers rather than stored by us.

Account Information

If you create an account with us, we may collect:

  • Account login information;

  • Account preferences;

  • Saved addresses;

  • Order history; and

  • Other information associated with your customer account.

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Pages viewed;

  • Products viewed;

  • Referral source;

  • Date and time of visits;

  • Website interactions; and

  • Cookie or similar technology identifiers.

Customer Service Communications

If you contact us, we may collect and retain:

  • Your name;

  • Email address;

  • Order details;

  • The content of your enquiry;

  • Attachments or photographs you provide; and

  • Our communications with you.

Marketing Information

Where applicable, we may collect:

  • Marketing preferences;

  • Newsletter subscription status;

  • Advertising interactions; and

  • Information about your response to promotional communications.

3. How We Collect Personal Data

We may collect personal data:

Directly From You

For example, when you:

  • Place an order;

  • Create an account;

  • Contact customer service;

  • Submit information through our website;

  • Subscribe to marketing communications; or

  • Request a return or refund.

Automatically

We may automatically collect certain technical and usage information through cookies, pixels, server logs, and similar technologies when you visit or interact with our website.

From Service Providers and Business Partners

We may receive relevant information from organisations that help us operate our business, such as:

  • Shopify;

  • Payment processors;

  • Delivery and logistics providers;

  • Fraud-prevention services;

  • Analytics providers;

  • Marketing and advertising providers; and

  • Customer support service providers.

4. How We Use Your Personal Data

We may use personal data for the following purposes:

Processing and Fulfilling Orders

We use personal data to:

  • Process purchases;

  • Confirm orders;

  • Process payments;

  • Arrange shipping;

  • Provide delivery updates;

  • Manage returns and refunds; and

  • Communicate with you regarding your order.

The legal basis for this processing is generally the performance of our contract with you.

Providing Customer Support

We use personal data to respond to enquiries, resolve problems, process complaints, and provide assistance concerning products, orders, deliveries, returns, and refunds.

Depending on the circumstances, this processing may be necessary to perform our contract with you or for our legitimate interests in providing effective customer service.

Operating and Improving Our Website

We may use information to:

  • Maintain website functionality;

  • Improve navigation and user experience;

  • Understand how customers use our website;

  • Identify technical problems;

  • Improve our products and services; and

  • Develop our business.

Where appropriate, we rely on our legitimate interests in operating and improving our business or your consent where consent is required.

Preventing Fraud and Protecting Security

We may use personal data to:

  • Detect suspicious transactions;

  • Prevent fraud;

  • Protect customer accounts;

  • Maintain website security;

  • Investigate misuse;

  • Protect our legal rights; and

  • Protect customers and other users.

We generally rely on our legitimate interests and, where applicable, our legal obligations for these activities.

Complying With Legal Obligations

We may process personal data where necessary to comply with:

  • Tax requirements;

  • Accounting obligations;

  • Consumer protection requirements;

  • Regulatory requirements;

  • Court orders; and

  • Other applicable legal obligations.

Marketing

Where permitted by law, we may use your contact information to send you information about products, promotions, offers, or other updates that may interest you.

Where consent is required, we will rely on your consent.

You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option contained in our marketing messages or by contacting:

info@aldoshoesf.shop

5. Our Lawful Bases for Processing

Under applicable UK data protection law, we only process personal data where we have a valid legal basis.

Depending on the circumstances, these may include:

Contract

Processing is necessary to enter into or perform a contract with you, such as processing and delivering your order.

Legal Obligation

Processing is necessary for us to comply with applicable laws and regulations.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Our legitimate interests may include:

  • Operating our online store;

  • Providing customer support;

  • Improving our website;

  • Protecting our business;

  • Preventing fraud;

  • Maintaining network and information security; and

  • Understanding the performance of our services.

Consent

Where required, we may process personal data based on your consent, including certain marketing activities and the use of certain non-essential cookies or similar technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Shopify

Our store is hosted on the Shopify ecommerce platform.

Shopify provides the technology that allows us to operate our online store, process transactions, manage orders, and provide ecommerce services.

As part of providing these services, Shopify may process personal data relating to customers and visitors to our store.

In some circumstances, Shopify acts as a processor or service provider acting on our instructions. In other circumstances, Shopify may process personal data for its own purposes in accordance with its own privacy policies.

Customers using Shopify services such as Shop or Shop Pay may also be subject to Shopify's applicable privacy terms.

7. How We Share Personal Data

We do not disclose personal data unnecessarily.

We may share relevant personal data with trusted third parties where necessary to operate our business, including:

Shopify

To host and operate our online store and provide ecommerce functionality.

Payment Providers

To securely process payments, refunds, fraud checks, and related transactions.

Shipping and Logistics Providers

To prepare, dispatch, track, and deliver your orders.

These providers may receive information such as your name, shipping address, telephone number, email address, and order details where necessary for delivery.

Technology and Hosting Providers

To maintain our website, store information, provide security, and support our technology infrastructure.

Analytics Providers

To help us understand website performance and how visitors interact with our services.

Marketing and Advertising Providers

Where permitted by law, we may use service providers that help us deliver, measure, and improve marketing and advertising activities.

Fraud Prevention and Security Providers

To detect suspicious activity, prevent fraudulent transactions, and protect our website and customers.

Professional Advisers

We may disclose information where reasonably necessary to accountants, lawyers, insurers, auditors, consultants, or other professional advisers.

Government and Regulatory Authorities

We may disclose personal data where required by applicable law, regulation, court order, legal process, or lawful request from an authorised public authority.

Business Transactions

If all or part of our business is sold, transferred, reorganised, merged, or otherwise involved in a business transaction, personal data may be disclosed to relevant parties where legally permitted.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files placed on your device when you visit a website.

We may use cookies for purposes including:

  • Operating essential website functions;

  • Remembering shopping cart contents;

  • Remembering customer preferences;

  • Maintaining security;

  • Analysing website performance;

  • Measuring website traffic; and

  • Supporting advertising or marketing activities.

Some cookies are necessary for our website to operate properly.

For non-essential cookies and similar technologies, we will request consent where required by applicable UK law.

Where available, you can manage your cookie preferences through our cookie consent tools or through your browser settings.

Blocking certain cookies may affect the functionality or performance of some parts of the website.

9. Direct Marketing

We may send you marketing communications where we have a lawful basis to do so.

You have the right to object to the use of your personal data for direct marketing.

You may unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link contained in a marketing email; or

  • Contacting us at info@aldoshoesf.shop.

After receiving an unsubscribe request, we may retain limited information necessary to ensure that your marketing preference is respected.

Transactional communications relating to orders, payments, deliveries, security, returns, refunds, or customer service are not considered marketing messages and may still be sent when necessary.

10. International Transfers of Personal Data

Because Shopify and some of our service providers may operate internationally, your personal data may be processed or stored outside the United Kingdom.

Where personal data is transferred outside the UK and the transfer is subject to UK data protection restrictions, we take appropriate steps to ensure that the transfer is lawful.

Depending on the circumstances, these measures may include:

  • Transferring data to countries covered by applicable UK adequacy regulations;

  • Using approved contractual safeguards;

  • Using the UK International Data Transfer Agreement or applicable UK Addendum where appropriate; or

  • Relying on another lawful transfer mechanism available under applicable data protection law.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, providing customer service, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory requirements.

The appropriate retention period depends on factors including:

  • The nature of the information;

  • Why the information was collected;

  • Legal requirements;

  • Contractual requirements;

  • Security considerations; and

  • Whether the information is required to establish, exercise, or defend legal claims.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or otherwise securely dispose of it.

12. How We Protect Personal Data

We use reasonable administrative, organisational, and technical measures designed to protect personal data against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Loss;

  • Misuse;

  • Alteration; and

  • Destruction.

However, no online service, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other authentication information with unauthorised persons.

13. Your Privacy Rights

Subject to applicable UK data protection law and relevant exceptions, you may have the following rights concerning your personal data.

Right to Be Informed

You have the right to receive clear information about how your personal data is collected and used.

Right of Access

You may request confirmation of whether we process personal data about you and request access to that data.

Right to Rectification

You may request correction of inaccurate personal data or completion of incomplete personal data.

Right to Erasure

In certain circumstances, you may request that personal data relating to you be deleted.

This right is not absolute and may not apply where we are legally required or otherwise permitted to retain the information.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict how your personal data is processed.

Right to Data Portability

Where applicable, you may request certain personal data in a structured, commonly used, and machine-readable format and may have the right to transmit it to another organisation.

Right to Object

You may have the right to object to certain processing based on legitimate interests.

You also have the right to object to the use of your personal data for direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Rights Concerning Automated Decision-Making

Where applicable under UK law, you may have rights relating to certain decisions made using automated processing, including profiling.

14. Exercising Your Privacy Rights

To exercise any applicable privacy right, please contact:

Email: info@aldoshoesf.shop

Please clearly describe your request.

We may need to request reasonable information to verify your identity before fulfilling certain requests. This helps prevent personal data from being disclosed to someone who is not authorised to receive it.

We will respond to valid requests within the timeframe required by applicable law.

Certain rights are subject to conditions, limitations, and exemptions under UK data protection law.

15. Complaints

If you have concerns about how we collect or use your personal data, please contact us first so that we can review and address your concerns.

Email: info@aldoshoesf.shop

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority.

Your right to complain to the ICO is not affected by contacting us first.

16. Third-Party Websites and Services

Our website may contain links to websites, applications, payment services, social media platforms, or services operated by third parties.

We do not control the privacy practices of independent third parties.

We encourage you to review the privacy policy of any third-party website or service before providing personal data to it.

17. Children's Privacy

Our services are intended for general online retail customers and are not designed for the unlawful collection of personal data from children.

Where we become aware that personal data relating to a child has been collected or processed without an appropriate lawful basis, we will take reasonable steps to address the situation in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations;

  • Our services;

  • Technology;

  • Legal requirements;

  • Regulatory guidance; or

  • Our privacy practices.

When we make changes, we will publish the updated version on our website and revise the “Last Updated” date at the top of this Privacy Policy.

We encourage customers to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how your personal data is handled, or if you would like to exercise your privacy rights, please contact:

aldoshoesf.shop

Email: info@aldoshoesf.shop