Shipping policy
Thank you for shopping with aldoshoesf.shop.
This Shipping, Delivery, Return and Refund Policy explains how orders are processed and delivered, as well as the procedures and conditions for cancellations, returns, exchanges, and refunds.
Our store offers women's fashion clothing, including dresses, mini dresses, skirts, fashion jeans, short skirts, trousers, fitted trousers, and other women's apparel.
Nothing in this Policy limits or excludes any statutory rights available to consumers under applicable United Kingdom law.
1. Free Standard Shipping
aldoshoesf.shop offers FREE standard shipping on all orders.
There is no minimum purchase requirement to qualify for standard free shipping.
Unless another shipping method is specifically displayed and selected during checkout:
Standard Shipping Cost: FREE
Customers will not be charged a standard shipping fee for eligible orders placed through our website.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The delivery timeframe begins after your order has been successfully processed and prepared for shipment.
Delivery estimates may vary depending on:
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The destination;
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Courier operations;
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Local delivery conditions;
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Customs or import processing where applicable;
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Public holidays;
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Severe weather;
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Transportation disruption;
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High-volume shopping periods; or
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Other circumstances outside our reasonable control.
We make reasonable efforts to deliver orders within the estimated delivery period.
Under applicable UK consumer law, where no different delivery period has been agreed, goods must generally be delivered without undue delay and within the legally required period.
3. Order Processing
After an order is placed, we review the order information, payment status, product availability, and shipping details before dispatch.
Orders may require reasonable processing time before shipment.
Once your order has been dispatched, available tracking information may be provided by email or through the order information available on our website.
Order processing and delivery time are separate stages.
4. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review your order confirmation carefully, including:
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Product;
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Size;
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Colour;
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Quantity;
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Customer name;
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Shipping address; and
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Contact information.
If you identify an error, contact us as soon as possible at:
We will make reasonable efforts to correct order information before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please ensure that your:
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Recipient name;
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Street address;
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Flat, apartment, or unit number where applicable;
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City;
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Postcode;
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Country; and
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Contact details
are correct before placing an order.
If you discover an address error after ordering, contact:
as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the address.
Once an order has been shipped, we may not be able to redirect or change the delivery address.
6. Tracking Information
Where tracking is available, customers may receive a tracking number or tracking link after dispatch.
Tracking information may take some time to become active after the parcel has been transferred to the carrier.
Temporary gaps in tracking updates do not necessarily mean that the parcel has stopped moving.
If your tracking information has not updated for an unusually long period, contact:
and we will provide reasonable assistance.
7. Delivery Delays
Occasional delivery delays may occur due to circumstances outside our reasonable control.
These may include:
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Courier delays;
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Customs inspections;
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Weather conditions;
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Public holidays;
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Transportation disruptions;
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High parcel volumes;
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Local delivery restrictions; or
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Other unexpected logistical events.
If your order has not arrived within the expected delivery timeframe, please contact:
We will review the available tracking information and, where appropriate, contact the carrier or take other reasonable steps to investigate.
Nothing in this section limits your statutory rights regarding delayed delivery.
8. Lost Packages
If tracking information shows no successful delivery and the parcel appears to have been lost in transit, please contact us at:
We may investigate the shipment with the relevant delivery provider.
If an order is confirmed as lost before being delivered to you, we will provide an appropriate remedy, which may include:
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A replacement where available; or
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A refund.
Your legal rights are not affected.
9. Packages Marked as Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check around the delivery location;
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Check any designated safe place;
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Ask other members of your household;
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Check with neighbours where appropriate; and
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Review any delivery notification provided by the courier.
If you still cannot locate the order, contact us promptly at:
We will review the circumstances and available delivery information.
Where responsibility for the goods remains with us under applicable UK law, we will provide an appropriate remedy.
10. Damaged Parcels
If your parcel arrives visibly damaged, please inspect the products as soon as reasonably possible.
If any product has been damaged during delivery, contact us at:
Please provide:
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Your order number;
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A description of the problem;
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Photographs of the damaged product; and
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Photographs of the external packaging where reasonably possible.
This information helps us assess and resolve the issue efficiently.
11. Incorrect Items
If you receive an item that is different from what you ordered, including an incorrect:
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Product;
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Size;
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Colour; or
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Quantity,
please contact:
as soon as possible.
Where the error is ours, we will arrange an appropriate remedy in accordance with applicable law and you will not be required to bear reasonable return costs caused by our error.
12. UK 14-Day Cancellation Right
Consumers purchasing eligible goods online in the United Kingdom generally have the right to cancel their purchase without giving a reason.
You generally have 14 days from the day you receive your goods to notify us that you wish to cancel your purchase.
To exercise this right, contact:
and clearly state that you wish to cancel your purchase.
After notifying us of cancellation, you generally have a further 14 days to return the goods.
Certain legally recognised exceptions may apply.
Your statutory rights are not affected by this Policy.
13. Return Eligibility
Eligible clothing may be returned where applicable under this Policy and UK consumer law.
For change-of-mind returns, clothing should, where reasonably possible, be returned:
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Unworn other than reasonable fitting or inspection;
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Unwashed;
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Unaltered;
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Free from stains;
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Free from perfume, cosmetics, deodorant, or other marks;
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With original tags and labels attached where available; and
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With the original packaging where reasonably possible.
Customers may inspect and try on clothing to the extent reasonably necessary to determine its nature, characteristics, appearance, size, and fit, similar to what would normally be permitted in a physical shop.
If clothing has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.
14. Trying On Clothing
For products such as:
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Dresses;
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Mini dresses;
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Skirts;
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Mini skirts;
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Fashion jeans;
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Trousers;
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Fitted trousers; and
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Other women's clothing,
customers may reasonably try the product on to check size, fit, and appearance.
Please take reasonable care when trying on garments.
For hygiene and product condition purposes, please avoid exposing garments to:
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Makeup;
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Self-tanning products;
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Perfume;
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Deodorant marks;
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Pet hair;
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Smoke;
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Strong odours; or
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Other substances that could materially reduce the value of the product.
This does not limit your statutory rights where a product is faulty or does not comply with the contract.
15. How to Request a Return
To start a return, contact:
Please provide:
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Your order number;
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The email address used for the order;
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The item or items you wish to return;
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The reason for the return, where relevant; and
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Photographs if the product is damaged, defective, or incorrect.
Our customer service team will review your request and provide the applicable return instructions and return destination.
Please follow the return instructions provided to help ensure your return can be identified and processed correctly.
16. Return Shipping Costs
For a standard change-of-mind return made under your statutory cancellation rights, you may be responsible for the direct cost of returning the products, where permitted by law and where you were properly informed of this requirement.
If a product is:
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Faulty;
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Damaged;
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Defective;
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Incorrect;
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Not as described; or
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Otherwise non-conforming under applicable law,
we will cover reasonable return costs where required by UK consumer law.
17. Proof of Return
We strongly recommend using a tracked return service and retaining your proof of postage.
Where legally permitted, we may wait to issue a refund until:
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We receive the returned goods; or
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You provide acceptable evidence that the goods have been sent back,
whichever occurs first.
Customers should retain return tracking information until the refund has been completed.
18. Refund Processing
Once an eligible return has been received or acceptable evidence of return has been provided, we will process the refund within the timeframe required by UK law.
For valid statutory cancellations, refunds will generally be issued no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, as applicable.
Refunds will normally be issued to the original payment method.
The time required for the funds to appear in your account after we issue the refund may depend on your:
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Bank;
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Card issuer;
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Shopify payment provider; or
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Other payment service provider.
19. Original Delivery Charges
Because aldoshoesf.shop provides free standard shipping on all orders, there is normally no standard outbound shipping charge for us to refund.
If an optional paid shipping service is made available in the future and you validly exercise a statutory cancellation right, any required refund of outbound delivery costs will be handled in accordance with applicable UK law.
20. Faulty or Defective Clothing
All products sold by aldoshoesf.shop must comply with applicable UK consumer law.
Goods must generally be:
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Of satisfactory quality;
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As described; and
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Fit for their intended purpose where applicable.
If your clothing is faulty or defective, please contact:
Please provide your order number and photographs showing the problem where reasonably possible.
Depending on the circumstances and applicable law, you may be entitled to:
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A refund;
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A repair;
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A replacement; or
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A price reduction.
21. 30-Day Right to Reject Faulty Goods
Under the Consumer Rights Act 2015, UK consumers may have a short-term right to reject goods that do not conform to the contract and receive a refund.
This short-term right generally applies for 30 days, subject to the circumstances and applicable law.
After the short-term right to reject has expired, you may still have statutory rights to other remedies, including repair, replacement, price reduction, or a final right to reject in appropriate circumstances.
Nothing in this Policy restricts those rights.
22. Size or Fit Issues
If an item does not fit as expected, you may request a return in accordance with the cancellation and return provisions of this Policy.
Please check available product information and sizing information before ordering.
A sizing issue does not remove your statutory cancellation rights for eligible online purchases.
23. Exchanges
If you would like to exchange an eligible item for another:
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Size;
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Colour; or
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Style,
please contact:
Exchange availability depends on stock.
If a direct exchange cannot be processed, you may return the eligible original product and place a new order for the preferred product.
24. Sale and Promotional Products
Products purchased at a sale or promotional price remain subject to applicable UK statutory consumer rights.
A discounted price does not by itself remove your right to cancel an eligible online purchase or your legal rights concerning faulty, damaged, or misdescribed goods.
25. Non-Returnable Items
Certain items may be excluded from the statutory right to cancel where an applicable legal exception exists.
Examples may include:
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Goods made to your specifications;
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Clearly personalised goods; and
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Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the applicable legal requirements are satisfied.
Any such exception will only apply where permitted by law.
These exclusions do not remove your statutory rights where products are faulty, damaged, defective, or misdescribed.
26. Order Cancellation Before Dispatch
If you wish to cancel your order before it has been shipped, contact us immediately at:
We will make reasonable efforts to stop the order before dispatch.
If the order has already been shipped, you may still exercise your applicable statutory cancellation and return rights after receiving the goods.
27. Refused and Unclaimed Parcels
If a customer refuses delivery or fails to collect a parcel, the order may be returned to us.
Once the parcel is returned, we will assess the order and process any refund or other remedy due in accordance with applicable law.
Where legally permitted, reasonable additional costs caused solely by incorrect customer information or another circumstance for which the customer is responsible may be taken into account.
This provision does not limit mandatory consumer rights.
28. Customs and International Delivery
Where an order is shipped across an international border, customs or import processing may affect delivery times.
Where duties, taxes, or other import charges apply, any responsibility for those charges will be disclosed or determined in accordance with applicable law and the information presented during the purchasing process.
We will not impose undisclosed mandatory charges on customers.
29. Delivery Responsibility and Risk
Where applicable under UK consumer law, responsibility for the goods remains with us until they are delivered into the physical possession of:
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You; or
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A person identified by you to receive the goods.
Different rules may apply if you independently appoint a carrier that was not offered by us.
Nothing in this Policy transfers responsibility for loss or damage to a consumer earlier than permitted by applicable law.
30. Delivery Problems
If your order:
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Has not arrived;
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Has stopped tracking;
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Arrived damaged;
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Contains incorrect products; or
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Has another delivery-related problem,
please contact:
Include your order number and a clear description of the issue.
We will review the available information and provide reasonable assistance.
31. Statutory Rights
This Policy operates alongside applicable UK consumer protection legislation, including the:
Consumer Rights Act 2015
and
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Nothing in this Policy excludes, limits, or restricts any mandatory consumer right or remedy.
Where any provision of this Policy conflicts with a mandatory requirement of applicable UK consumer law, the applicable legal requirement will take precedence.
32. Changes to This Policy
We may update this Shipping, Delivery, Return and Refund Policy from time to time to reflect changes to:
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Our shipping arrangements;
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Our products;
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Our operational practices;
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Applicable law; or
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Regulatory requirements.
Any updated version will be published on our website with a revised “Last Updated” date.
Changes will not remove statutory rights already acquired by customers in relation to existing purchases.
33. Contact Us
For questions concerning shipping, delivery, tracking, cancellations, returns, exchanges, damaged goods, or refunds, please contact:
aldoshoesf.shop
Email: info@aldoshoesf.shop
We will provide reasonable assistance and handle eligible requests in accordance with this Policy and applicable United Kingdom consumer law.
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