Refund policy
At aldoshoesf.shop, we want you to shop with confidence. This Return and Refund Policy explains your rights and the procedures for returning products purchased through our website.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.
1. 14-Day Right to Cancel
If you are a consumer purchasing online in the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.
To exercise your right to cancel, please contact us at:
Email: info@aldoshoesf.shop
Your cancellation request must clearly state that you wish to cancel your purchase.
Once you have informed us of your decision to cancel, you must return the goods to us within 14 days.
2. Return Eligibility
To help us process your return efficiently, products should, where reasonably possible, be returned:
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In their original condition;
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Unworn and unused other than what is reasonably necessary to inspect the product;
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With original tags, labels, accessories, and packaging where available; and
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With proof of purchase or your order information.
You are permitted to inspect products in the same way that you reasonably would in a physical retail store.
If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functionality, we may make an appropriate deduction from the refund to reflect any reduction in value, where permitted by applicable law.
3. How to Start a Return
Before returning an item, please contact our customer service team at:
Please include:
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Your order number;
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The email address used to place your order;
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The product you wish to return;
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The reason for the return, if applicable; and
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Photographs if the product is damaged, defective, or incorrect.
Our customer service team will provide the appropriate return instructions and return address.
Please do not send products to an address without first contacting us, as this may delay the processing of your return.
4. Return Shipping Costs
If you are returning an item because you have changed your mind under your statutory cancellation rights, you may be responsible for the direct cost of returning the product, unless we have agreed otherwise.
If the product is faulty, damaged, defective, materially different from its description, or you received the wrong product, aldoshoesf.shop will cover reasonable return costs where required by applicable UK law.
We recommend using a tracked shipping service when returning products. Please retain your proof of postage until your return has been completed.
5. Refunds
Once we receive and inspect your return, we will process your refund in accordance with applicable UK consumer law.
Where you validly exercise your statutory right to cancel, we will refund the payments due to you, including the cost of our least expensive standard delivery option where required by law.
If you selected a more expensive delivery method than our standard delivery service, any additional delivery cost may not be refundable.
For returned goods, we may withhold the refund until:
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We receive the returned goods; or
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You provide evidence that you have returned the goods,
whichever occurs first.
Eligible refunds will generally be issued within 14 days after we receive the returned goods or acceptable evidence that they have been returned, as applicable.
Refunds will normally be made to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
6. Faulty, Damaged, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If your product arrives damaged, defective, faulty, or incorrect, please contact us promptly at:
Please provide your order number and, where reasonably possible, clear photographs showing the issue.
Products sold by aldoshoesf.shop must meet the standards required by applicable UK consumer law, including being as described, of satisfactory quality, and fit for their intended purpose where applicable.
Where a product does not meet these requirements, you may have statutory rights to a refund, repair, replacement, or price reduction.
Under the UK Consumer Rights Act 2015, consumers may have a short-term right to reject faulty goods and request a full refund within 30 days, subject to the circumstances and applicable law.
After this period, you may still have rights to a repair, replacement, refund, or price reduction.
Your statutory rights are not affected by this policy.
7. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us at info@aldoshoesf.shop as soon as possible.
Once we confirm the error, we will provide instructions for returning the incorrect product and arrange an appropriate remedy, such as a replacement or refund.
You will not be required to bear reasonable return costs where the incorrect product was supplied due to our error.
8. Items That Cannot Be Returned Under the Right to Cancel
Certain products may be excluded from the statutory right to cancel where permitted by UK law.
These may include:
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Goods made to your specifications or clearly personalised;
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Goods that are liable to deteriorate or expire rapidly;
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Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
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Sealed audio, video, or software products once unsealed, where applicable; and
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Other products specifically excluded from cancellation rights under applicable law.
These exclusions do not remove your legal rights if an item is faulty, damaged, misdescribed, or otherwise does not comply with applicable consumer law.
9. Shoes, Clothing, and Wearable Products
Where applicable, shoes, clothing, and other wearable products should only be tried on to the extent reasonably necessary to determine their fit, size, appearance, and suitability.
Shoes should preferably be tried on indoors and on a clean surface.
Products showing significant signs of outdoor use, excessive wear, staining, damage, alteration, or handling beyond what is reasonably necessary for inspection may be subject to a reduction in the refund amount where permitted by law.
This does not affect your statutory rights in relation to faulty or defective goods.
10. Sale and Promotional Items
Products purchased during a sale or promotional campaign remain subject to applicable UK statutory consumer rights.
Unless a lawful exception applies, purchasing an item at a discounted price does not by itself remove your statutory right to cancel an eligible online purchase or your rights regarding faulty goods.
11. Exchanges
If you would like a different size, colour, or product, please contact us at info@aldoshoesf.shop.
Exchange availability depends on current stock.
Where a direct exchange is not available, you may return the eligible product in accordance with this policy and place a new order for the preferred item.
Your statutory consumer rights remain unaffected.
12. Order Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before shipment.
If the order has already been dispatched, you may exercise your applicable return and cancellation rights after receiving the order.
13. Refused or Unclaimed Deliveries
If a parcel is refused, remains unclaimed, or is returned to us because delivery could not be completed, please contact us at info@aldoshoesf.shop.
We will review the circumstances and determine the appropriate refund, redelivery, or other resolution in accordance with applicable law.
Additional delivery or return costs may apply where legally permitted and where the failed delivery resulted from incorrect information supplied by the customer or another circumstance for which the customer is responsible.
14. Missing Packages
If your tracking information indicates that your order has been delivered but you have not received it, please first check:
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Around the delivery location;
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With members of your household;
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With neighbours where appropriate; and
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Any safe-place information provided by the carrier.
If you still cannot locate the parcel, please contact us at info@aldoshoesf.shop so that we can investigate the delivery.
15. Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch, any eligible payment will be refunded to the original payment method.
Once a refund has been processed by us, the time required for the funds to appear in your account may depend on your bank or payment provider.
16. Your UK Statutory Rights
This Return and Refund Policy is intended to operate alongside applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in this policy excludes, restricts, or limits any statutory rights or remedies that cannot legally be excluded or limited.
If there is any conflict between this policy and a mandatory right provided to you under applicable UK law, the applicable legal requirement will take precedence.
17. Contact Us
If you have any questions about a return, refund, cancellation, damaged product, or your order, please contact:
aldoshoesf.shop
Email: info@aldoshoesf.shop
We will review your request and provide assistance in accordance with this policy and applicable UK consumer law.
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